Honey Shelton
Honey Shelton, founder of InterAction Training Systems (ITS), has provided
training to over a quarter-million professionals. She brings the best of both
worlds to her training sessions. From 2004 to 2007, Shelton served as executive
vice president of Texas' second oldest independent bank where she oversaw retail
operations, marketing, and training. This enabled her to see up close what is
happening in the trenches. Plus, she has the depth of knowledge that comes with
20 years' experience as one the nation's leading seminar presenters.
Prior to founding ITS in 1983, Shelton served as vice president of marketing
and an executive committee member for a major holding company bank in The
Woodlands, Texas. During her 15 years in banking, Shelton began developing a
passion for training others to succeed.
As a graduate of the School of Bank Marketing from the University of
Colorado, she realizes the value of quality education. Shelton invests time as a
faculty member for banking schools around the country. She is a repeat presenter
for most of the state bankers associations around the country.
Shelton continues in her own personal pursuit of excellence. She has obtained
certification in Reality Therapy from the William Glasser Institute and the
Training and Development Certification Program at Texas A&M.
Wednesday, September 29th, 2010
1:30 pm - 3:30 pm
CST
This workshop is designed for financial institutions that
are serious about becoming a world-class sales organization. When the customer
walks in, drives up, emails, or phones, the organization starts racking up
points, for or against, tightening up the relationship.
Aimed at the frontline staff-tellers, customer service representatives, call
center personnel, account managers, branch managers-this program teaches
participants how to excel at cross-selling and referrals while making the
customer feel cared for. Let an ITS trainer teach your bankers how to implement
strategies, standards, and training that will help your financial institution
raise the bar when it comes to sales.
In order for your institution to have a service advantage in your market your
staff must be aware, alert and well-trained about how to get the community
talking about the friendly experts at your organization.
What We Will Cover:
- Know Your Products - Learn Your Customers
- You Don't Use It - You Will Lose It
- Know Your Lines - What to Say
- Timing - Pay Attention to What the Customer is and isn't Saying
- Take Care of Business - Phone, Email and In-person
- Join the Hunt for New Business - Bundle, Seek and You Will Find It
- Listen for Opportunities - Ask GREAT Questions
- Best Ways to Grow - Referrals and Cross-Selling
Who Should Attend?
All frontline personnel, frontline supervisors,
trainers and managers will make excellent use of this program. Any staff person
being considered for a frontline position will appreciate the head start.