Janice Branch
Janice Branch has been a senior training consultant for InterAction Training
Systems (ITS) for fifteen years. She is a very seasoned presenter that has all
the right stuff to wow her participants about the subject matter. Prior to
joining ITS, Janice was the Senior Manager of Training for Consolidated
Communications where she managed, designed, coordinated and presented training
programs for this multi-state telco with over 1000 employees.
Whether it is teaching how to coach, manage, lead, negotiate, service, sell
or train at every level in an organization or if it is consulting on problem
solving and servant leadership, Janice is the "go-to" person every bank wants to
hear from. Participants appreciate her "been there, done that" humor along with
her expert ability to facilitate learning.
Today Janice specializes in providing a select group of clients ongoing
strategic planning, coaching and training therefore enabling the client to tap
into Janice as a team member and part of the leadership of the company.
Janice is certified by the University of Houston in Leadership and
Management. She is currently completing a course of study with the William
Glasser Institute and will obtain certification in Reality Therapy.
A native Texan she enjoys many pursuits in addition to teaching and learning
but none more than being a grandmother and tending to her ten acre home in
Montgomery, Texas-north of Houston.
Wednesday, August 4th, 2010
1:30 pm - 3:30 pm
CST
In this two hour workshop, let an ITS trainer help you
learn how to contend with burnout, gossip, unprofessional behavior, employee and
customer conflicts, and poor attitudes. Managers will learn how to get the
frontline teaming instead of steaming, choosing actions instead of reacting,
choosing a good attitude to avoid burnout, making gossip only familiar tabloid
fodder, and resolving conflicts instead of letting them lead to explosions.
Topics:
- Impression Management
- Choosing and sending a positive attitude
- Why employee satisfaction is key to losing burnout
- How to resolve conflict without destroying the relationship
What you will learn:
- How to build fun into the job
- How attitude is a choice we make everyday
- The importance of impressions and image
- How to send clear messages
- Saying the right thing
- How to be more effective in dealing with gossip and cliques
- How to handle conflicts with customers and coworkers
- How behavior affects everyone
Who Should Attend?
All supervisory and management staff that lead
front-line personnel, or are expected to affect the culture of the institution
would benefit from this workshop. Frontline personnel responsible for working
together as a team would benefit. Anyone who has customer contact either in
person or over the phone would benefit from this workshop.